M&M Collision, Fairfax: Frequently Asked Questions (FAQs)

Not necessarily. You can always work with your insurance company to help find a quality repair shop like M&M. Virginia law give you certain options relating to the right to choose your repair facility. More resources can be found here:  VA Automobile Repair Act

The State of Virigina LIS (Legal Information System) provides great information on your rights as a consumer when it comes to in auto insurance claim. It includes information about your ability to choose a repair facility and more. It can be accessed HERE. And we’re always here to help. Feel free to call or just stop by our shop. 

• Virginia State Corporation Commission - Auto Insurance information

We work to get you back on the road as quickly as possible, but please note that timelines depend on parts availability and damage severity. A complete schedule is provided with your written estimate. Our goal is to  meet or exceed your expectations in both quality and timeliness of repair. 

At M&M, in addition to having a state of art down draft paint booth, we use quality PPG Refinishing paint products, designed for long-term durability and excellent paint matching.

Good question and we're always here to help our clients understand their options.  Here are some key reasons estimates can be different:

1. Parts choices: new manufacturer parts, aftermarket parts or recycled parts can change a price. An insurer's estimate may be based on aftermarket parts, but it must say so on the estimate.
2. Quality standard: Always ask which products will be used when repairing your vehicle. Original Equipment Manufacturer (OEM) parts, even what brand of refinishing products (like for example, M&M uses quality PPG paint products for a quality, durable finish.)
3. Repair method and hidden damage: Some panels can be repaired and others are better replaced, and some damage only appears once panels come off, which is the nature of auto body repair. We're committed to full client transparency on repairs for our clients and will communicate them as soon as they may be identified. We do our best to limit changes after an estimate, but they can occur.
4. Different does not necessarily mean wrong. We're here to help you make the right decision relating to repairing your vehicle. That's why we always offer a "Second Look" for any estimate you have with no obligation. 

There's a reason so many enthusiasts trust M&M on their prized automation possessions. Why? Because we treat your classic vehicle like it was our own. From corvettes, to mustangs and exotics, classic and enthusiast car lovers trust M&M Collision. Stop by our shop and learn more.

PPG is a known and trusted automotive refinishing and paint provider that is used by many Original Equipment Manufacturers (OEMs) when they build vehicles. M&M uses PPG products for our clients to ensure a high quality OEM finish.

Sorry, No. We stick to testing speedometers and our expert body repair and painting. We are certainly not attorneys. But if you want a test done right or a great looking vehicle, we're the team for you.